All requests for refunds must be made within 30 days of receipt of the product. Any orders past the 30 day period must comply with our warranty policy. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of Ratchet Mobile. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering
There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 15% RESTOCKING FEE unless specified otherwise. All returned items must have all original packaging and accessory, including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for refund.
IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, STICKER SKINS, HOLOGRAM STICKERS, AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED. THERE IS ALSO NO RETURNS ON CELL BOOST PRODUCTS THAT ARE DESIGNED FOR ONE-TIME USE ONLY. Only same item replacements will be allowed if defective.
You should expect to receive your refund within 7-14 days after receiving your package from the shipping courier. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Customized Product Returns:
Since each item is crafted uniquely for you, customized products may not be returned or exchanged.